Terms of service
These terms apply when you book laundry, dry-cleaning or related services from Just Laundry ([Legal entity name], “we”, “us”). By booking a pickup you agree to them.
1. The service
We collect garments and household textiles from your address, clean and finish them as agreed, and deliver them back to you. Some items may be processed by specialist partners under our supervision; we remain responsible to you for the result.
2. Booking and slots
You book by message, phone or app and choose a pickup slot from those we offer. Slots are limited by our fleet capacity, so we only offer the ones we can keep. Please have the items ready at the slot; if nobody is available we will reschedule with you.
3. Pricing: the estimate, and paying it or less
Our executive counts and weighs your items at your door and gives you an estimate. The estimate is deliberately on the safe side. When your order is sorted at our workshop we confirm the final bill, which is normally the estimate or lower. If, unusually, the final bill would be higher than the estimate we tell you first and proceed only with your approval; if we do not hear back within a reasonable time on a small difference we may proceed, and we will never proceed on a large one without your yes. Published rates are indicative until confirmed at pickup.
4. Payment
You pay on the final delivery by UPI or cash, or earlier in the app if you prefer. Orders delivered by a third-party rider are paid in advance. Nothing is payable on a partial delivery; the full amount is settled when the last item is handed over.
5. Delivery date and our on-time promise
We confirm a delivery date when we pick up your order. If we deliver later than that date for reasons within our control, you receive a credit of 15% off your next order automatically. This is our only liability for a late delivery.
6. Care, loss and damage
- We clean every item using the process we judge suitable for its fabric and care label. Some marks, wear, colour loss or shrinkage are inherent to a garment or its earlier treatment and cannot be reversed; we will tell you when we notice a risk at pickup.
- Pre-existing damage or stains recorded at pickup are not our responsibility.
- If an item is lost or damaged through our fault, we will repair, replace or compensate it up to [10× the service charge for the affected item, capped at ₹3,000 per item]. Items you tell us are of higher value before pickup can be covered on separately agreed terms.
- Please check your delivery and tell us about any problem within [48 hours] of delivery, with the pickup and delivery records as reference.
7. Your responsibilities
- Empty pockets and remove pins, badges and detachable accessories; we are not responsible for items left in garments.
- Tell us about delicate, valuable or specially treated items at pickup.
- Give us a correct address and be reachable on the number you booked with.
8. Cancellations and rescheduling
You can cancel or move a pickup free of charge any time before the executive is on the way. After items are collected, the order can be cancelled only before processing starts; we will return the items unwashed at the next available slot.
9. Items we cannot accept
We do not accept items soiled with bodily fluids, hazardous or flammable substances, or anything illegal to possess. We may decline items whose care label we cannot follow safely.
10. Handover and one-time codes
Every handover is confirmed with a one-time code sent to your number. Keep it private; anyone who presents it is treated as authorised to receive the order.
11. General
These terms are governed by the laws of India. Courts in Hyderabad, Telangana have jurisdiction over any dispute. We may update these terms; the version on this page at the time of your booking applies to that order.
12. Contact
Just Laundry, [Registered address]
Email: ops@justlaundry.in · Phone: +91 XXXXX XXXXX · WhatsApp via our website.