Privacy policy
This policy explains what information Just Laundry ([Legal entity name], “we”, “us”) collects when you use our laundry pickup-and-delivery service, our website and our WhatsApp channel, how we use it, and the choices you have. It is written with the Information Technology Act, 2000 and the rules made under it in mind, including the Reasonable Security Practices and Sensitive Personal Data rules.
1. What we collect
- Contact details: your name, mobile number, pickup and delivery addresses, and location if you choose to share it from your phone so we can find your door.
- Service details: the items you hand over, their count and weight, any condition notes and the photographs our executive takes at pickup and delivery to record what we received and returned.
- Payment information: handled by our payment provider or your UPI app. We receive a confirmation and reference, never your card or bank details.
- Messages: what you send us on WhatsApp, SMS or by phone about your orders.
- Basic analytics: device type, pages visited and approximate location derived from your IP address, used only to keep the website working well.
2. How we use it
- To schedule pickups and deliveries, weigh and price your order, and keep you informed at each step.
- To send one-time codes that confirm handovers and sign-ins.
- To resolve a query or a claim about an item, using the pickup and delivery photographs.
- To apply credits, offers and referral rewards you are entitled to.
- To improve our routes, slots and service quality from aggregated order data.
- To send you service updates, and marketing messages only where you have opted in. You can opt out at any time by replying STOP or messaging us.
3. Who we share it with
- Payment providers to process payments and refunds.
- Logistics partners only when a third-party rider delivers your order; they receive the delivery address and a contact number for that delivery only.
- Messaging providers (WhatsApp / Meta, and SMS providers) to deliver our messages and one-time codes to you.
- Processing vendors such as dry-cleaning or ironing partners receive garments identified only by an order tag. They never receive your name, number or address.
- Authorities, where the law requires it.
We do not sell your personal information.
4. Cookies and analytics
Our website uses only the cookies needed for it to work and privacy-respecting analytics that do not build a profile of you. Links to WhatsApp open in the WhatsApp app or website, which have their own privacy terms.
5. How long we keep it
Order records, including pickup and delivery photographs, are kept for as long as needed to serve you and to handle any claim, and then for the period required by tax and accounting law. Marketing preferences are kept until you change them. You can ask us to delete your account data at any time; we will keep only what the law requires.
6. Your rights
You can ask to see, correct or delete the personal information we hold about you, withdraw consent for marketing, or raise a concern about how it is handled. Write to ops@justlaundry.in or message us on WhatsApp.
7. Security
We protect your information with access controls, encrypted connections and staff training, and we limit access to the people who need it to serve your order. No system is perfectly secure; if we ever learn of a breach that affects you, we will tell you and the authorities as the law requires.
8. Children
Our service is for adults. We do not knowingly collect information from anyone under 18.
9. Changes
We will post any changes to this policy on this page and update the date at the top.
10. Grievance officer and contact
Grievance officer: [Grievance officer name]
Just Laundry, [Registered address]
Email: ops@justlaundry.in · Phone: +91 XXXXX XXXXX
We aim to acknowledge every grievance within 48 hours and resolve it within 30 days.